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Frequently Asked Questions

  • Can I leave my dog for only a few hours?
    We currently only offer full days because we like to establish the groups in the morning and do not accept pups after 9:30 am as it can be disruptive. Thank you for understanding.
  • What does Open-Care mean?
    Open-Care refers to our approach of allowing your pup to spend their time with a person or other dogs during their visit. We aim to create an atmosphere akin to that of a neighbour or close family friend, where your dog feels right at home. Our philosophy is centered on minimizing stress and loneliness, especially when there are playmates available for social interaction. We want all our furry guests to have the freedom to play, have fun, and relax at their own pace.
  • What if my dog is used to being crated?
    At our facility, we provide crating for your pup during nighttime hours or for short breaks throughout the day. We understand that not all dogs are suited for open care environments, and we conduct assessments beforehand to ensure a comfortable fit for your furry friend. If your dog is used to being crated for most of the day, we can crate them sporadically throughout their stay so that their routine is not completely disrupted. We also believe that older, less mobile dogs need fun too, so we are happy to accommodate and cater to their individual needs.
  • What does my dog do while at Second Pup?
    Have fun and get spoiled! We want them to feel at home and have a good time socializing with their furry friends. PLEASE do use our home ONLY if your dog likes to: PLAY: Treat your furry friend to a delightful playdate where they can visit, chase, and run to their heart's content alongside their pre-screened friendly fur buddies. ROAM: Venture freely in our non-caged, always clean, warm, cozy home and relax on our soft beds, couches or anything to their liking. RUN: Our beautiful two acres of treed and fenced yard provides them a huge area to chase one another, smell new scents, and enjoy the fresh air! BE PAMPERED: All our visitors receive free scratches, cuddles, and belly rubs at no charge! We also feel they deserve to be ‘freshened’ up before you pick them up so they will receive a free ‘rub down’ with our environmentally friendly pet products. Safety, Fun, and Cleanliness — Our Top Priorities. Supervision is constant to ensure our little buddies are playing fair and keep the fun going. Because this is a home we are proud of, keeping it clean and sanitized for everyone’s well being is a must and will be ongoing throughout the day. There is a daily routine that will be followed, which includes rotating outdoors, indoors, and some quiet time.
  • What happens if my dog has a medical emergency?
    Our initial step in any medical situation is to contact you, the owner. Should we encounter difficulty reaching you, we will then reach out to your designated emergency contact. If we are unable to make contact with the individuals listed as your emergency contacts on the waiver, we will assess the situation and decide on the most suitable course of action. Please note that the Second Pup is not liable for any associated costs. We have a veterinary clinic nearby where we can ensure your dog receives the necessary medical attention.
  • Where do the dogs sleep while staying the night and can I bring in toys or items to give him that “at home” feel?
    Our goal is to make our facility your dog's second home, where they feel completely at ease. We offer a range of sleeping options to cater to every dog's unique preferences, including dog beds, couches, chairs, and crates, ensuring your pup feels most comfortable throughout their stay. You may bring a toy, but we cannot guarantee it won’t be shared with our open concept arrangement.
  • What happens if my dog gets into a fight?
    In the event that we observe any warning signs indicating a potential altercation among dogs, our protocol involves immediate separation. It's essential to note that, under no circumstances, will we resort to physical violence with your dogs. If, unfortunately, a fight does occur, we will separate the involved parties, leash them, and conduct a thorough check to ensure their well-being. Your pets' safety and care remain our utmost concern at all times.
  • What are your cleaning habits?
    We clean our home throughout the day to ensure a clean home. We wash any linens that are soiled, including any blankets or doggy covers. We mop the floors, wash water bowls and pick up outside messes on a regular basis. Additionally, we have installed a Pure Air filtration system used in veterinary offices to ensure that allergens, bacteria and dust is removed, preventing the spread of viruses and maintaining healthy air quality at all times.
  • My dog is sick. Can he still come and stay if need be?
    We are always willing to administer medications to your dog during their stay with us. However, please note that there are certain medical conditions for which we cannot provide accommodation in our facility. These include the following: Kennel Cough (Bordetella) Distemper Hepatitis Parainfluenza Parvo Dogs that require hypodermic injections Mange Rabies Female dogs in heat Parasites Coccidia Giardia Fleas Anything Contagious Your dog MUST have their vaccinations up to date before playing. This includes their rabies and kennel cough (Bordetella) shots. We require that your dog is given a flea/tick/lice treatment. Please note that vaccinations are a PREVENTATIVE measure and illnesses like kennel cough can still occur (different strains, low immunity, etc.), especially in any dog daycare or boarding setting.
  • Do I need a reservation?
    Yes, please reserve online through your Second Pup account.
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